FAQ
Do you ship Internationally?
Yes, we ship worldwide. However, we are not responsible for additional fees related to customs. Once your order has been packed and shipped, Saint Augustine Seamoss can not assume responsibility for import duties or customs fees. If you decide not to pay the additional fee upon delivery, we can not issue you a refund.
What happens if entered the wrong address?
Please email staugustineseamoss@gmail.com as soon as possible. If you do not realize the mistake until after the order has shipped, we will send you another order. However, you will have to pay for shipping. This applies to dry products only. If you ordered gels, we will give you partial credit to make another purchase since gels are perishable.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-6 business days production time for your order to ship out, average shipping times are 3-5 days. PLEASE UNDERSTAND THAT SHIPPING WILL BE DELAYED BETWEEN BLACK FRIDAY AND THE HOLIDAYS.
Where is the sea moss sourced?
We’ve thoroughly vetted countless sea moss suppliers to provide our customers with the most authentic and natural sea moss on the market. We have a reliable direct source in St. Lucia that we source all Saint Augustine Seamoss.
Can children take Seamoss?
Absolutely! Children should only take 1 sea moss gummy or 1 teaspoon of our sea moss gel once a day.
Is this seamoss Chondrus Crispus?
It is Eucheuma Cottonii which is grown in warm climates most notably around Jamaica and St. Lucia. It is highly available and comes with high nutritional content.
How long d raw moss last?
If stored in a bag and in a cool dark place like your kitchen cabinet, sea moss will last over a year!
How long does seamoss gel last?
Sea moss gel must be refrigerated. Typically, sea moss gel lasts 3-4 weeks. If you prepare more than one jar of sea moss gel, we suggest freezing what you aren’t using t extend the shelf life. Sea moss gel can last up to 6 months in the freezer!
How long does it take for me to receive my order?
We have a 3-6 business days.
What's the difference in the raw seamoss colors
So seamoss naturally comes in color. The way the gold color is achieved is by drying it in the sun to “bleach” the color out. The full spectrum and royal purple naturally have more phytonutrients and antioxidants because of the color. However, they both have an abundance of minerals that sea moss offers.